Announcing Harness, w*intercom Management Portal

Teletics is pleased to announce the general availability  of our new web-based management portal for w*intercom.

CALGARY.  26 September 2019. Teletics, a market leading manufacturer of wireless systems for harsh environments has today announced the general availability of Harness™, a new web-based management portal for the W*intercom™ wireless VoIP & PA system.

Harness™ is used to remotely manage the Teletics W*intercom™ which is a wireless VoIP and public address system used in harsh environments where wired phones and wired PA systems cannot be used. W*intercom is an industrial intercom in extensive use in the oil and gas industry on oil rigs that operate in remote locations.

The Harness™ w*intercom Management Portal simplifies deployment, monitoring and management of the distributed w*intercom network. It allows the management of all deployed W*intercoms from anywhere using the intuitive web interface, which works from any web browser on any device.

“Our resellers will love Harness because it allows them to do a better job but with less effort,” says Eric Larson, Vice President of Teletics. “Harness™ lets Teletics resellers remotely manage multiple w*intercom sites from a single portal, from any location. Technicians can do so much remotely: they can remotely change configurations, update the firmware, re-start the device and more”.

Resellers will appreciate that they can significantly reduce site visits by proactively monitoring the W*intercom™ system health. Create e-mail alerts so you know immediately when something has changed that might mean the system is not working or even if they device has been moved, which happens sometimes when a company moves offsite.

Teletics’ products are used in some of the most environmentally demanding situations on earth. W*intercom™, ZipLine™, and Airborne™ are used throughout the world in harsh environments including oil and gas drilling operations, fuel sites, electrical and gas utilities, mines and chemical plants.

“Our resellers use the Teletics w*intercom combined with the inbound LTE or satellite signal to offer customers on site unlimited long distance, direct inbound dialing, call forwarding, conference calling, and a full featured PBX,” says Mr. Larson. “They use the w*intercom to connect provide VoIP phone services on the site, connecting the rig to a trailer or any other location on site that needs a phone and they use it for the loud PA. Technicians have been using the Harness web portal to manage the w*intercoms in their networks and it’s saved them a lot of time and work.”

Harness™ allows proactive and remote system health monitoring which reduces field service calls.  Email alerts can be triggered to warn you of changes, for example, if one of your W*intercoms™ disappears from the network, indicating possibly that the device has lost power, or it has been moved offsite. Eliminate a field call by taking control: identify the issue and fix it remotely, before anyone notices the W*intercom™ was offline. Remotely update dial plans without going to the site.

Additionally, Harness™ allows the w*intercom to be remotely rebooted at any remote site and remotely update firmware. Harness™ is set up in a hierarchy so the Network Administrator can see all sites while Regional Managers can see only their region. Learn more about Harness™™ on the Teletics website, www.teletics.com.

The HARNESS w*intercom Management Portal simplifies deployment, monitoring and management of your distributed w*intercom network. Manage all of your w*intercoms from anywhere using the intuitive web interface, which works from any web browser on any device.

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